The UCLA Opus Support Site
Clicking the Help menu item in the Opus Top Menu opens the home page of the UCLA Opus Support Site (the site you're reading right now). This article describes the interface on this site — for more information see the How to Use the Opus Support Site article linked near the bottom of this page.
The Top Menu of the Opus Website, with the Help button. Click this image to view a larger version.
The home page of the Opus Support Site. Click this image to view a larger version.
The Opus Support Site Menu
Near the top of every page on the Support Site is a menu with three buttons: Home, Solutions and Forums.
Support Home
The Home button, shown in the screenshot above, opens the dashboard of the Opus Support Site. This page provides easy access to articles in the Solutions Area and the Forums.
Solutions Area
Clicking this button will open the Solutions Area, which contains articles organized into the following structure (the article you're currently reading appears in the Pages on the Opus Website section):
- Essential Information
- User Guides
- Calendar
- Contact
- Frequently Asked Questions
- Interfolio FAQ
- Interfolio Integration FAQ
- Cases FAQ
- Acions FAQ
- Appointments FAQ
- Policy FAQ
- Opus FAQ
- UID Requests FAQ
- Eligibility FAQ
- The Opus Website
- Background
- Task Guides
- Interface
- Pages on the Website
- The Opus Project
- Background
- The Opies
- Reference
- Glossary
- Appendices
User Guides
Articles in this folder act as tables of contents for other articles on the Opus Support Site, gathering links to articles that are geared toward specific user roles.
How-To Guides
Articles in this folder provide information for users who want to quickly learn how to do a particular task. Since the primary aim is to quickly convey processes, these articles always contain a series of steps and screenshots.
Opus Support Forums
This area provides community announcements, release notes, known issues and status updates.
Searching the Support Site
Near the top of every page on the Support Site is a search field. Users may enter text here to search the Solutions Area and the Forums.
Opening a Support Ticket
Near the top of every page on the Support Site is a link to create a new support ticket. Clicking this link takes the user to a form where they can initiate a support request. The Opus Support Site uses email-based correspondence in its ticketing system. After creating a support ticket, users receive replies from Opus Support in their regular email inbox; responding to support is as simple as replying directly to these emails.
See Also
How to Use the Opus Support Site